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MEETING CUSTOMER EXPECTATIONS THROUGH EFFICIENT CUSTOMER SERVICE DELIVERY

 

 

The 21st Century business must be abreast with customer sophistication to succeed as understanding and meeting customer needs alone does not guarantee customer satisfaction. A customer’s experience with an organization is paramount. To the customer, it represents the entire organization. Customer experiences help a business develop long-term customer relationships it requires to be successful. The key is to train staff and executives to provide cutting edge service that customers require in making their experiences with organizations a memorable one.

Learn how to

·         Create Loyal Customers

·         Integrate customer service into your organization’s  culture

·         Create effective first impression

·         Have an outstanding Attitude for service

·         Turn customers into Ally

·         Gain competitive advantage

 

Date: 7th June 2018

Special Guest Speaker: Mrs. Emma Addo Owusu

Emma Addo Owusu is a certified image consultant and a member of the Association of Image Consultants International – USA. Her key focus over the past decade has centered on providing training on customer service, business etiquette and personal branding to individuals and business institutions.

 

 

Who Should Attend

·         Marketing & Sales Executives

·         Customer Service Executives

·         Front liners

·         Front Desk Personnel

·         Secretaries

·         Staff of organizations with a focus on Sales Performance Optimizing

 

Training Methods

·         Group Work

·         Role Plays

·         Presentations

 

 

Training Includes: Buffet Lunch & Snacks, Course Materials & Certificate of Participation

 

Referrals

‘A stickler for HR excellence, the team at HR Bureau employ a strategic approach to their work delivery as a result of their in-depth understanding of HR issues as well as Organizational Development. HR Bureau also provides HR support and advisory services to assist resolve challenging corporate HR situations in my work with Ringier Ghana. Their expertise in the HR practice positions them as  situational professionals, employing relevant HR strategy to address unique HR challenges in the corporate world’ Joyce A. Hagan, Manager, Human Resource and Administration, Ringier Ghana Limited

‘We tasked HR Bureau to provide recruitment consultancy support on a project this year. The result delivered was exceptional as the brief not only covered the terms of reference but included other guidelines for the management of candidates presented. Their commitment to professionalism and timely delivery of the task assigned is commendable. We will not hesitate to call on HR Bureau for any of its service in the future’ Alfred Dowuona Otoo, Head of Industrial Relations, GHACEM

‘The Domestic Services Unit of HR Bureau assisted me in obtaining my permanent role as a gardener. I have been in employment for almost a year now. Thank you to them for this opportunity’ Jonathan Japap, East Legon

‘I was really in need of a sales assistant to support my operations at the Supermarket. HR Bureau provided a competent candidate and guided the integration process of the new employee. I will recommend their services to anyone in need of HR Services. Mrs Bamba, Manager, Titkass Supermarket & Grocery, Ashalebotwe

the services of HR Bureau are worth commending as I have personally witnessed the team’s commitment to professionalism and an unmatched emphasis on timely deliveryIrene Dufie Marfo, Group HR Manager, Jumia Co. Ltd