Job Vacancies

Duties
•    Oversee duties of the front staff by  monitoring the expected bookings, managing guest welcome protocols in accordance with company policies, supervising  registration and check in procedures  and financial transactions
•    Promote all hotel amenities, services and offerings
•    Coordinate and manage communication between guests and staff and monitor actions till customer concerns are resolved
•    Implement and maintain systems to attend to guests with special needs  like physically challenged persons, elderly and  children 
•    Manage guest relations team (including front desks executives, porters and hostesses) to comply with all standards and operating procedures
•    Liaises with housekeeping and  hosting units  to provide overall comfortable guest experience
•    Examine daily duties, assign tasks and check on progress
•    Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings

Requirements
•    Proven work experience as a Guest Relations Manager or similar role
•    Understanding of all hotel management best practices and relevant laws
•    Hands-on experience with Hotel Management software (PMS)
•    Proficiency in English; knowledge of other languages is a plus
•    Customer service drive with outstanding communication and active listening skills
•    Excellent problem-solving and multitasking skills
•    Leadership skills along with the ability to motivate a team into high performance
•    Ability to work flexible hours
•    Strong sense of responsibility and a professional presentation

Qualification / Experience
•    BSc /BA degree in Hospitality Management, Tourism, Business Administration or relevant field
•    A minimum of four (4) years post qualification working experience in a similar position

Competencies / Skills
•    Knowledge of guest relations operations  communication
•    Ability to communicate in English, both orally and in writing, with guests and employees
•    Ability to work under pressure and deal with stressful situations during busy periods.
•    Must be proficient in MS Office Applications

Submit cv’s to This email address is being protected from spambots. You need JavaScript enabled to view it..

Closing date: 30th September 2017